Important Information
General Questions
Q: What is HVAC?
A: HVAC stands for Heating, Ventilation, and Air Conditioning. It refers to the systems used for moving air between indoor and outdoor areas, along with heating and cooling both residential and commercial buildings.
Q: How often should I have my HVAC system serviced?
A: It’s recommended to have your HVAC system serviced at least twice a year—once in the spring for the cooling system and once in the fall for the heating system.
Q: How long do HVAC systems typically last?
A: With proper maintenance, HVAC systems can last between 10-15 years. However, this can vary depending on the type of system and its usage.
Sales Questions
Q: What factors should I consider when buying a new HVAC system?
A: Key factors include the size of your home, energy efficiency ratings, your budget, and any specific comfort needs you have. It’s also important to choose a reputable brand and have the system professionally installed.
Q: Do you offer financing options for HVAC system purchases?
A: Yes, we offer various financing options to make your HVAC system purchase more affordable. Please contact us for details on available plans and terms.
Q: How do I know which HVAC system is right for my home?
A: Our HVAC experts can conduct a thorough assessment of your home and recommend the best system based on your specific needs, preferences, and budget.
Service Questions
Q: What should I do if my HVAC system stops working?
A: First, check the thermostat settings and ensure the circuit breakers are not tripped. If the problem persists, contact our service team for a professional diagnosis and repair.
Q: What is included in a regular HVAC maintenance service?
A: Regular maintenance includes checking and cleaning the system, replacing filters, inspecting ductwork, checking refrigerant levels, and ensuring all components are functioning properly.
Q: How can I improve the energy efficiency of my HVAC system?
A: Regular maintenance, using programmable thermostats, sealing ducts, and upgrading to high-efficiency units are effective ways to improve energy efficiency.
Installation Questions
Q: How long does it take to install a new HVAC system?
A: Installation time can vary depending on the type and size of the system, but typically it takes about one to three days.
Q: Can I install an HVAC system myself?
A: HVAC installation requires specialized knowledge and tools. For safety and to ensure the system operates correctly, it’s best to have a professional handle the installation.
Q: Do you offer emergency installation services?
A: Yes, we offer emergency installation services to ensure you have heating or cooling when you need it most. Please contact us for immediate assistance.
Warranty and Guarantees
Q: Do HVAC systems come with a warranty?
A: Yes, most HVAC systems come with a manufacturer’s warranty that covers parts for a specific period, usually 5-10 years. We also offer extended warranties and service guarantees.
¢Q: What is covered under the service warranty?
A: Our service warranty typically covers labor and parts for repairs made during the warranty period. Please review your specific warranty for detailed coverage information.
Q: How can I register my HVAC system for warranty coverage?
A: You can register your HVAC system for warranty coverage by visiting the manufacturer’s website or contacting our customer service team for assistance.